Technical Support
While DA-C startup (checking out the DA-C license) the following cases could be found:
Installation Directories
Download Updates
Technical Support
License Valid, No Limitations
License Valid, Maintenance Agreement Expires
License Valid, Expires
License Not Valid, Demo mode
Installation Directories
Executables: "C:\Program Files (x86)\RistanCASE\Development Assistant for C". First part of this Path depends of Windows language.
Configuration: "C:\Users\Public Documents\RistanCASE\Development Assistant for C". First part of this Path depends of Windows language.
Example Projects: "C:\Users\Public Documents\RistanCASE\Development Assistant for C - Examples". First part of this Path depends of Windows language.
Download Updates
You can get the latest information on https://www.RistanCASE.com site. If you are a customer you may contact our support to obtain username and password. Don't hesitate to contact us. We would be happy to help you with any questions you may have or problems you may encounter.
Technical Support
In case of problems please click License Data / Copy to Clipboard to e-mail and paste this data to fax or e-mail, fully describe your hardware (PC and Printer type and manufacture) and software (operating system and version) configuration. Then send this data to the address given in your License data / Sales/Support dialog.
License Valid, no Limitations
This is a usual state of DA-C when there are no limitations. Start Help > Technical Support command to display the following dialog box:
The above dialog box shows data contained in the license file which define the elements of Technical Support. For any questions concerning the DA-C, its possibilities, problems in operation, extending of maintenance agreement as well as obtaining new licenses please contact exclusively the address, telephone and facsimile number or e-mail stated in the "Support" block.
Check for updates leads to the web page showing customer's rights to DA-C updates.
Copy to clipboard to e-mail copies customer's information above to the clipboard so it could be pasted using Ctrl+V to e-mail and sent to our Technical Support.
Appearance of the License Users (Network floating licenses) tab is as follows:
Appearance of the License Entry tab is as follows:
Important for floating licenses: License file "license.lic" needs to be installed on a license server. Please contact your network administrator.
Choose Save license to license file button to save the license into the DA-C.LIC license file located in the "C:\Users\Public\Documents\RistanCASE\Development Assistant for C\Licenses". DA-C automatically makes backup of the previous license file under the name DA-C-1.LIC, DA-C-2.LIC, ...
Copy to clipboard to e-mail copies licensing information above to the clipboard so it could be pasted using Ctrl+V to e-mail and sent to our Technical Support.
License Valid, Maintenance Agreement Expires
If there are less than 30 days until the maintenance agreement expiration the following dialog box will be displayed on the DA-C startup. There are no limitations but you can't use updates if your Maintenance Agreement is expired.
If you do not want this dialog box to appear on DA-C startup check Don't display this message on start check box
Copy to clipboard to e-mail copies licensing information to the clipboard so it could be pasted using Ctrl+V to e-mail and sent to our Technical Support.
License Data, License Users, New License Entry and License Diagnose tabs are explained in section "License Valid, No Limitations".
License Valid, Expires
If there are less than ten days until the license expiration the following dialog box will be displayed on DA-C startup.
If you do not want this dialog box to appear on application startup check Don't display this message on start check box.
Copy to clipboard to e-mail copies message to the clipboard so it could be pasted using Ctrl+V to e-mail and sent to our Technical Support.
License Data, License Users, New License Entry and License Diagnose tabs are explained in section "License Valid, No Limitations".
License not Valid, Demo Mode
If license expired, contain an error or license file not found on DA-C startup the following dialog box will be displayed.
Copy to clipboard to e-mail copies message to the clipboard so it could be pasted using Ctrl+V to e-mail and sent to our Technical Support.
New License Entry and License Diagnose tabs are explained in section "License Valid, No Limitations".
Demo mode dialog box gives data on Demo mode limitations.
License Data, New License Entry and License Diagnose tabs are explained in section "License Valid, No Limitations".
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